Affirm Pilates Australia and New Zealand

Introduction

Affirm Pilates (referred to as "we," "our," "us," or "Affirm Pilates") is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and manage your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the New Zealand Privacy Act 2020 (collectively referred to as "Privacy Laws").

What is Your Personal Information?

In this policy, "personal information" means any information or opinion that identifies or can be used to identify you. This may include your name, address, email, phone number, and other contact details. If we can reasonably identify you from the information, it will be considered personal information.

What Personal Information Do We Collect?

We may collect the following types of personal information from clients, potential clients, and website users:

- Name and contact details (e.g., email, phone number, and address)

- Date of birth and age

- Health information relevant to our services (such as injuries or conditions impacting your ability to participate in sessions)

- Payment information (such as bank or credit card details)

- Attendance and engagement records with our services

- Technical information related to your visit to our website or digital platforms, such as IP address and browser details

- Photographic and video content captured during sessions, if applicable

We may also collect some non-identifiable information, such as aggregated data about website usage.

How Do We Collect Your Personal Information?

We collect your personal information directly from you in various ways, including when:

- You make an enquiry about our services

- You sign up for our services or a mailing list

- You participate in a session or visit our premises

- You engage with our website, social media, or other digital platforms

- You interact with us by email, phone, or in person

In some cases, we may also collect personal information from third-party service providers or other partners, such as analytics services.

What Happens if We Cannot Collect Your Personal Information?

If we cannot collect your personal information, we may be unable to:

- Provide the requested services at the same quality or at all

- Offer tailored service or relevant content

- Respond effectively to your queries or feedback

- Customize your experience on our website and other platforms

Why Do We Collect, Hold, Use, and Disclose Your Personal Information?

We collect personal information for the following purposes:

- To provide and personalize our services for you

- To respond to enquiries and provide customer support

- To improve the performance and functionality of our website and digital platforms

- To process payments and administer billing

- To manage records of attendance and engagement with our sessions

- For marketing, promotional, and service improvement purposes, where consent has been given

- To comply with legal obligations or in response to lawful requests from government bodies

We may also share your personal information with third parties as necessary to support the delivery of our services or for other purposes with your consent.

Website, Cookies, and Third-Party Links

Our Privacy Policy applies to our website and other digital platforms. We may use cookies to enhance your online experience by remembering your preferences and measuring site traffic. You may disable cookies in your browser if you prefer.

Our website may contain links to third-party sites. These sites are outside our control, and we are not responsible for their privacy practices. Please review the privacy policies of any third-party sites you visit.

Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. However, no internet transmission can be guaranteed to be entirely secure, so any information you transmit to us online is at your own risk.

We store your information in both electronic and hard copy form, and we securely destroy or de-identify personal information when it is no longer needed or required by law.

Direct Marketing

We may use your personal information to send you marketing and promotional communications that may interest you. You can opt-out of receiving these communications at any time by contacting us or using the "unsubscribe" link in the emails.

Disclosures to Overseas Recipients

In some cases, we may need to share your personal information with service providers or other third parties located outside Australia and New Zealand. We take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the Privacy Laws.

Access to and Correction of Personal Information

You may request access to your personal information or ask us to correct any inaccuracies by contacting us. We may charge a small fee for providing access, and in certain cases, we may need to refuse access in accordance with the Privacy Laws. If we deny access, we will explain why.

Complaints

If you have concerns about how we have handled your personal information, please contact our Privacy Officer (details below). We take complaints seriously and aim to respond promptly.

If your concerns are not resolved, you may contact the Office of the Australian Information Commissioner or the New Zealand Privacy Commissioner.

Contacting Us

For questions, complaints, or further information about our Privacy Policy, please contact:

Privacy Officer (Australia and New Zealand)

Affirm Pilates

131 Queen street

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be available on our website and will take effect from the date of posting. This Privacy Policy was last updated on 14 November 2024.